Terms and Conditions for Landscaping Services
These Terms and Conditions set out the basis on which landscaping services are supplied by Landscaping Gipsyhill to domestic and commercial customers in the UK. By requesting a quotation, confirming a booking, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to clarify how our landscaping services, including design, planting, turfing, pruning, soft landscaping, hard landscaping, garden maintenance, and related works, are arranged and delivered. Nothing in these Terms affects any rights that cannot legally be excluded under UK consumer law.
These terms apply to all work carried out by Landscaping Gipsyhill unless we have expressly agreed otherwise in writing. Any variation to these Terms must be confirmed in writing and signed or otherwise accepted by an authorised representative. If there is any inconsistency between a written quotation and these Terms, the quotation will take priority only for the specific item or condition stated, and only to the extent of that inconsistency.
In these Terms, references to “we”, “us” and “our” mean the landscaping business providing the service, while “you” and “your” mean the customer named on the booking or quotation. References to “site” mean the property or land where the work is to be carried out. References to “materials” include plants, soil, turf, gravel, paving, timber, aggregates, compost, and any other items supplied as part of the landscaping project.
All quotations are provided on the basis of the information available at the time. Unless stated otherwise, a quote is valid for 30 days from the date of issue. Quotations may be revised if the scope of the landscaping project changes, if hidden conditions are discovered, if access to the site is restricted, or if the customer requests additional work. Measurements, quantities, and descriptions in a quotation are approximate unless expressly guaranteed in writing.
Booking is confirmed only when you accept the quotation and, where required, pay any deposit or initial payment requested. We may ask for photographs, site details, measurements, planning information, or other relevant facts before confirming a booking. A booking date is an estimated start date unless we state that it is fixed. We may reasonably rearrange the date due to weather, supply delays, staff availability, safety concerns, or factors beyond our control, and we will aim to provide notice as soon as reasonably possible.
For larger garden landscaping services or projects involving ordered materials, a deposit may be required before work begins or materials are purchased. The amount and timing of any deposit will be stated in the quotation or booking confirmation. Deposits are used to reserve labour, plan the job, and cover upfront procurement costs. If you fail to make a required payment by the due date, we may suspend the booking, delay the start date, or cancel the order in accordance with these Terms.
Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, invoices are payable within 7 days of issue or immediately upon completion for smaller jobs. We accept payment only by the methods notified to you in advance. Any bank charges, transfer fees, or similar costs imposed by your payment provider remain your responsibility. Late payments may result in interest and recovery costs to the extent permitted by law.
Where a project is carried out in stages, we may issue interim invoices for completed phases, materials delivered, or work substantially completed. Failure to pay an interim invoice may entitle us to pause the remaining works until the account is settled. Title to any materials supplied by us does not pass to you until full payment has been received for those materials and for the work associated with them, unless otherwise agreed in writing.
Prices are normally exclusive of VAT unless explicitly stated otherwise. If VAT applies, it will be charged at the rate in force at the time of invoicing. Any estimate of time needed to complete the works is given in good faith, but actual duration may vary according to site conditions, weather, supply availability, access issues, and unforeseen obstacles. Such variation does not automatically entitle either party to cancel unless the delay becomes unreasonable in the circumstances and cannot be resolved by agreement.
You may cancel a booking by giving written notice. If you cancel before we have ordered materials or committed labour, any deposit may be refundable less reasonable administrative costs. If you cancel after materials have been ordered, work scheduled, or labour reserved, we may deduct our reasonably incurred costs from any payment made and charge for non-returnable items. For custom-made or specially sourced materials, cancellation may not be possible once orders have been placed with suppliers.
If you cancel less than 7 days before the start date, or if access is unavailable when our team arrives, we may charge a cancellation fee reflecting lost labour time, transport, and preparation costs. If we must cancel or postpone due to weather, safety, supply issues, or circumstances outside our control, we will offer an alternative date where reasonably possible. Except where required by law, we are not liable for losses caused by delays that are outside our reasonable control.
We may cancel or suspend the service if you fail to provide access, fail to secure necessary permissions, instruct us to carry out unsafe or unlawful work, or do not make payment when due. We may also terminate the agreement if the site conditions differ materially from what was described, if the works become unsafe, or if continuing would breach legal or regulatory requirements. In such cases, you remain responsible for work already completed and for materials already supplied.
We will carry out the works with reasonable care and skill and in a professional manner. However, landscaping often depends on natural materials, weather conditions, and existing site conditions, which may affect the final appearance or long-term performance. Colour variation, natural settling, minor shrinkage, seasonal changes, and growth differences are normal features of landscaping and do not amount to defects. Plants, turf, and other living materials are subject to seasonal availability and natural variation.
Any advice we provide about planting, drainage, maintenance, or suitability of materials is given in good faith based on the information available to us. You remain responsible for following aftercare instructions, watering, feeding, trimming, and other maintenance unless we have agreed in writing to provide ongoing maintenance. We are not responsible for poor outcomes caused by neglect, unsuitable use, extreme weather, pests, disease, or changes made by third parties after completion.
Our liability to you is limited to losses that are foreseeable and directly caused by our breach of these Terms or by our negligence. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to those exceptions, we are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, or loss of opportunity. Where we are responsible for damage to your property, our liability will not exceed the total price paid or payable for the specific work giving rise to the claim, unless the law requires otherwise.
You must ensure the site is safe and that we have reasonable access to carry out the work. This includes making us aware of hidden hazards such as underground services, fragile structures, contaminated materials, asbestos, buried objects, protected trees, or unstable ground. If we discover an unknown hazard, we may stop work until the issue is resolved. Any additional work needed to make the site safe or to complete the project properly may be treated as a variation and charged accordingly.
You are responsible for obtaining any required permissions, consents, licences, or approvals unless we have expressly agreed in writing to obtain them on your behalf. This may include planning consent, landlord approval, leasehold permission, highway permissions, or consent relating to trees, boundaries, or conservation restrictions. We may rely on the information you provide and are not responsible for checking every legal requirement unless that duty has been specifically accepted by us in writing.
We may take reasonable photographs or records of the works for internal quality control, scheduling, and administrative purposes. Any use of such images for marketing will only take place in accordance with applicable data protection law and, where needed, with appropriate consent. We will handle any personal data in line with our privacy arrangements and relevant UK data protection requirements.
Waste arising from landscaping works must be managed in accordance with UK waste regulations. Unless otherwise agreed, waste removed from the site as part of our service will be handled by us or our subcontractors using lawful carriers and disposal routes. This may include green waste, soil, rubble, timber, packaging, and other non-hazardous materials produced during the works. We reserve the right to charge for waste collection, tipping, recycling, skips, or specialist disposal where these are not included in the quotation.
You must tell us in advance if any waste or material on the site may be hazardous, contaminated, or subject to special disposal requirements. We will not be obliged to remove hazardous waste unless expressly agreed and permitted by law. If hazardous materials are discovered unexpectedly, we may suspend the works and request appropriate testing, collection, or disposal arrangements. Any added costs arising from undeclared hazardous or regulated waste will be payable by you.
Where the customer wishes to retain soil, rubble, timber, stone, or other removed materials, this must be agreed before work begins. Once waste is loaded for removal and accepted into our disposal process, it will ordinarily be treated as waste and will not be recoverable. You must not ask us to dispose of materials in a way that would breach environmental law, fly-tipping controls, duty of care obligations, or local authority requirements.
All materials supplied by us remain subject to normal product and natural variation tolerances. We will use reasonable efforts to source items described in the quotation, but substitutions may be necessary where identical products are unavailable. Any replacement will be of a similar standard and suitability. If a material becomes unavailable or significantly more expensive before purchase, we may propose an alternative or revise the price accordingly, provided we notify you promptly.
Risk in materials and completed works passes to you on delivery or completion, as appropriate, except where damage is caused by our negligence before handover. After completion, you are responsible for insuring the site and maintaining the works. We recommend that you inspect the completed work as soon as reasonably possible. Any concerns should be raised promptly so they can be reviewed and, where appropriate, rectified within a reasonable time.
Any warranty or remedial obligation we may offer will be stated in writing and will apply only to the specific work described. It will not cover normal wear and tear, misuse, lack of maintenance, adverse weather, movement of subsoil, or changes made by others. If a defect is reported, we may inspect the area, request photographs, and arrange to inspect on site before deciding whether remedial work is required. We will not be responsible for rectifying issues caused by third-party interference or by the customer altering the completed work.
We may assign, subcontract, or transfer some or all of our obligations where reasonably necessary to deliver the service, provided this does not materially reduce the standard of work. You may not transfer your rights under these Terms without our written consent. If any clause in these Terms is found to be unlawful, invalid, or unenforceable, the remaining clauses will continue in full force, and the invalid part will be read, if possible, in a way that best reflects the original intention.
No failure or delay by us in exercising any right under these Terms shall operate as a waiver of that right. A waiver of one breach will not be a waiver of any later breach. These Terms, together with the quotation and any written variations, form the entire agreement between you and us for the relevant landscaping work and replace any prior discussions, correspondence, or representations unless expressly included in the final written agreement.
Nothing in these Terms creates a partnership, joint venture, or employment relationship between the parties. The rights and remedies provided are cumulative and do not exclude any rights available under statute. If any dispute arises, both parties should first try to resolve it in good faith through direct communication and reasonable cooperation before starting formal proceedings.
These Terms and Conditions are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also have the benefit of mandatory local laws or the right to bring proceedings in your local courts where such rights cannot be restricted. Subject to any such mandatory legal rights, the courts of England and Wales shall have exclusive jurisdiction over disputes arising from or in connection with the landscaping services.
By booking or instructing Landscaping Gipsyhill, you confirm that you have read, understood, and agreed to these Terms and Conditions. They are intended to provide a fair and practical framework for professional landscaping services, balancing clear booking arrangements, sensible payment rules, cancellation rights, liability limits, waste handling duties, and proper legal governance. If you need these Terms applied to a specific project type, they may be supplemented by a project schedule or written quotation.
